Ironically, it’s likely that the camera is receiving too much light. If the sensor is saturated while imaging during the day or while pointed at the moon the software may be displaying the image as all black. You can check the pixel values to see if they really are all zero (actually black) or 65000 which will confirm you have a saturated image.
If you’re powering the camera from a battery pack, it may be that there isn’t enough power for the camera to function fully. This can lead to the appearance that the camera is functioning correctly, but means it’s unable to take images. Try recharging the battery pack, or using the camera with a mains power supply to rule this out.
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